Consult our FAQ’s to find quick answers to your queries

  • Your patronage is important to us. In the event that you are displeased with any of our products or services, kindly make this known to us by sending an email to us at We take all complaints seriously and record all complaints and try to resolve them as soon as possible. When we receive your complaint, we will provide you with a written acknowledgement within 3 business days starting from the day after the complaint was received (business days are Mon-Fri excluding United Kingdom Bank holidays).

    If 8 weeks from the date of your complaint has passed and you have not received a final response from us, or you are dissatisfied with the final response you have received, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), free of charge, within 6 months of the date of our final letter to you.

    You can contact The Financial Ombudsman as follows:

    By Post: The Financial Ombudsman Service, Exchange Tower London E14 9SR
    Phone: 0800 023 4567 or 0300 123 9 123

    You may also access the FOS Consumer Leaflet here:

  • The minimum account opening balances are as follows:

    • For Personal (Individual or Joint accounts): £50,000, $50,000 or €50,000
    • For Business & Corporate Banking Accounts: £50,000, $50,000 or €50,000
  • The two account types are for Large Corporations and SMEs respectively that meet two of the following three requirements:


    Corporate Banking Account

    • Annual company turnover of a minimum equivalent of £10million.
    • Company’s total assets of a minimum equivalent of £5million.
    • A minimum of 50 employees in your company

    Business Banking Account

    • Annual company turnover below the equivalent of £10million.
    • Company’s total assets below £5million.
    • Less than 50 employees in your company.
  • No. You only need your address in Nigeria/Africa with 2 proofs of address (drivers license, bank statement or utility bill). Please note that mobile telephone bills and voter’s cards are not acceptable proofs of address.

  • Photo ID documents only: International Passport and Drivers’ License

  • No, you do not have to register your business in London to open an account with the Bank. We provide Banking services to African businesses, duly registered and operating across Sub-Saharan Africa.

  • Kindly provide the documents in this list

  • None.

  • You will operate your account through our Online Banking Platform. You can make and receive payments to or from your account via our Online Banking Platform in GBP (£), USD ($) and EUR (€) to any account in the world in the same currency.

  • The Bank offers Buy-To–Let Mortgages. This is intended to part-finance your purchase of property in the UK for investment purposes as you will be required to let out the property. The rental income you receive from the property will be your primary source of repayment of the Mortgage. You would only be able to live in the property purchased after you would have repaid the mortgage.

    The Buy-to-Let Mortgage will be for a maximum tenor of 15 years and you will be required to make an equity contribution of 40% of the value of the property.

Corporate Account Opening Form
Individual & Joint Account Opening Form
Business Banking Account Opening Form

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